退款政策
Return and Refund Policy
Return Window You can request a return within 30 days of receiving your item.
Eligibility
- Items must be unused, unworn, unwashed, and in the same condition you received them
- Items must be in their original packaging, with tags attached and proof of purchase
- These items can't be returned: custom or personalized products, intimate apparel, perishable goods, gift cards, and sale or clearance items
How to Start a Return Email us at [your email] with your order number and the reason for your return. Once we approve it, we'll send you the return address and instructions. We can't accept packages that are sent back without a prior return request.
Return Shipping We cover return shipping if the item is defective, damaged, or we sent the wrong item. For any other reason, the customer pays for return shipping.
Damaged or Incorrect Items Please check your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, contact us within 7 days and include photos so we can fix it quickly.
Exchanges The fastest way to get a different item is to return the one you have. Once the return is approved, place a new order for the item you want.
Refunds After we receive and inspect your return, we'll let you know whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. How long it takes to show up can depend on your bank or card issuer.
Contact Us Questions about returns or refunds? Reach us at [your email].